Duwayl Group ® takes the security of your accounts and financial information very seriously. However, in the event of fraud or unauthorized use of your account, please read this clause carefully to understand your responsibilities and the steps we will take to protect your interests.
In the event of loss, theft or suspected unauthorized use of your login ID, password, debit/credit card or other identifying information, you must notify us immediately. You can contact us by phone, email or through our website.
You are not liable for any financial loss resulting from fraudulent or unauthorized transactions made on your account, provided that you have notified us promptly and have taken reasonable steps to protect the security of your account and your credentials.
In the event of fraud or unauthorized use, we ask that you cooperate fully with our security team and with investigations by providing all relevant information to resolve the issue.
If you promptly report a fraudulent or unauthorized transaction, we will take immediate steps to investigate and refund the fraudulent amounts to you, in accordance with applicable regulations.
You are responsible for taking all reasonable precautions to protect the security of your account. This includes protecting your login information, using a strong password, and checking your account activity regularly.
We will regularly send you security notifications regarding your account activity and sensitive transactions. Please follow these notifications carefully and let us know immediately if you notice any suspicious activity.
Never share your login information with anyone or let anyone access your online banking account on a public or unsecured computer.
We take the security of your accounts very seriously and implement advanced security measures to protect your financial information. However, it is essential that you also take precautionary measures to protect the security of your account. If you have any questions regarding your account security or notice any suspicious activity, please contact us immediately.
